How to get help

help@ece.neu.edu fred@ece.neu.edu

Contact by phone 617-373-5352

Contact Fred for:

New purchasing of computers, reinstalling of old computers

Installation of new computers

Nunet installation. Linux installation. Windows installation.

Software Availability such as Matlab, Office, Anti-Virus

Network connectivity via Ethernet (wired) connetions.

Computers that have failed because of hardware/software issues.

Help with COE user accounts, password reset basic user account issues.

help@coe.neu.edu

Contact COE Help for:

User Accounts

Ø COE/ECE accounts and email

Ø www.coe.neu.edu/computer (help and FAQ)

Setup Website by:

Using ssh to connect to gateway.coe.neu.edu then type:

Get ssh here http://ece.neu.edu/info/ssh3.exe

Setup

This program will help you configure your COE account.

What would you like do? Choose a number or type q to quit:

1. Change my password

2. Check my disk quota

3. Set up my WWW home page

4. Turn on error reporting for my WWW home page

5. Set up or remove email forwarding

6. Set up or remove vacation autoresponder

help@neu.edu

By phone call 617-373-4357 (help) or X4357 on campus

Contact Main helpdesk for:

Ø NEU/Husky accounts

Ø Sponsored Accounts

Sponsored accounts will allow you to get available software directly from the main helpdesk.

Connecting remotely to your desktop:

You will need to download and install the vpn client:

Visit: https://vpn.northeastern.edu/

Use your myneu username and password.

Connecting to MGHPCC (Discovery Cluster)

Visit http://neu.edu/rc Research Computing to obtain an account and learn more about the cluster.